Technical Service Contact

If you require technical service, please reach out to us via email.

Please include the product number (starting with BN) or serial number of your product, along with your contact details. This will help us to assist you promptly and efficiently. (Phone: +49-8063-971-0)

Send email request

Merchandise Return

Before you return products to us, we need you to provide the information below.

We will then assess your request and give you an answer as quickly as possible. If we approve your return request, you will receive a return material authorisation (RMA) number1) and a return slip.

Please then send the product to us together with the return slip. The RMA number is required for efficient and speedy processing.

Customer Details


Your Contact Data


Location of Merchandise


Affected Merchandise / Product Data






Reason for return*


1) The acknowledgement of a return application and assignment of an RMA number authorizes the return of the merchandise only. It does not automatically imply agreement with or consent to any complaints, warranty claims or requests to remedy defects or refund all or part of the purchase price. Similarly, whether or not repairs or recalibration etc. or other requested work can be done after the merchandise reaches SPINNER must also be clarified first.


Contact with SPINNER

SPINNER GmbH
Erzgiessereistr. 33 | 80335 Munich | Germany | Phone +49 (89) 12601-0

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